Frequently Asked Questions:

Do you work on all Laptop makes and models?

Yes, we work on just about any laptop out there, and can fix almost anything quickly.

I don't live very far away from you, can I bring my laptop in for repair?

Yes, of course. We will assess your laptop for free when you bring it in, and can, on most ocassions, give you an immediate estimate for repair.

Do do both software and hardware repairs?

Yes, we can repair nearly any fault that you have with your laptop, whether it is a software problem or hardware failure.

Will I know exactly what it will cost before you work on it?

Yes, you will know all costs, including VAT, before we do anything. There are no surprises.

What if I feel the cost to fix it isn’t worth it?

This sometimes happens with older laptops – in cases like this, if you want your laptop back, there is a return shipping fee of £15. Alternatively we can recover the data and recycle the laptop for you. We also have other options available - just ask.

Speaking of my data, is it safe with you?

Absolutely! We never remove or otherwise touch your data apart for backup purposes (which we’ll always go over with you first.) We take data security very seriously, and are trusted by large companies with their most sensitive data.

Do you really serve the entire UK?

Yes. We personally handle all pickup and delivery of your laptop if you are local to Cambridge. If you are anywhere else, we use specialised packing and fully-insured couriers.