Properly packing your laptop is extremely important.

As a general guideline, use a box with at least a 2" air gap between the laptop and the box on the top, bottom and sides of your laptop. Fill this air gap with packing popcorn, bubble wrap, or similar protective material. It is advisable to bubble wrap your laptop and then use protective popcorn to fill in the remainder of the air gap. The packing material should fill the entire air gap.

Include your laptop battery and AC adapter in the box. Sometimes one of these items can be the cause or have caused the error you may be experiencing. Also, when including the AC adapter, place the adapter on the side of the computer (not on top); this will prevent possible top pressure of the box to crack the display on the laptop. Also pack a copy of your repair order (received via email after repair booking) in the box so that we can easily identify your laptop when it is received.

Please note: If your laptop is damaged in transit and was not packed properly, you will not be able to obtain a claim from the courier.