The team at Cambridge Laptop Repair focus on three core objectives:
1. Provide outstanding honest advice and information with your interests firmly placed first.
2. Identify all faults and accurately report this to you using our 20 years plus experience and expertise.
3. Provide a total solution service to you “receiving repairing and delivering” your property back to you in top working order.
But this is just the start! Take a look just how far we go !
Each laptop is checked for any damage cosmetically and operationally, before we carry out any assessment. We record this information including all serial numbers of equipment. The reason we do this is we can always be sure to quote the right part number without any delays, because we have the right information every time.
Our system will automatically update you on any notes or comments we make so you always know the latest status of your repair.
Every Laptop or Computer we book in is assigned a specific storage locker, we do this to securely store all your property during its repair time with us. During repair time, each laptop we work with is stripped to the required level using the Manufacturers recommended strip and fit procedures.
Every Laptop, mac or PC tower we work with is thoroughly cleaned too check this list of action steps:
We include all this with every repair:
- Anti-bacterial clean
- Hardware Stress Test
- Operating System Updates
- Malware/Spyware Scan
- Free phone support following repair
Once your Laptop, Mac or PC tower is complete, we let you know in three ways:
1. One of our customer Service Managers will call you to explain fully the work carried out.
2. We email you.
3. If we recorded your Mobile contact details we will text you too.
Our Courier partner DPD, are the best in the business when it comes to personal care and attention to shipping sensitive fragile equipment. We ship over 800 laptops per month and to date our loss rate is is ZERO! DPD are incredibly passionate about their work, and for us it’s a perfect fit!
But thats’s not all ! Once you have received your laptop back we offer a full 1 month free telephone support too, or via our web site you can skype, message us or request a call back. it could not be more simple to do business with us.
As you can see, we love our business. Passionate people deliver outstanding service, the team at Cambridge Laptop Repair aspire to be the best they can be.